Spark-eez

Frequently Asked Questions and Safety Information

PRODUCT INFORMATION

Why should I buy from Sparkeez.com?

We sell the only strike-to-light sparklers in the world, invented and hand-packed for you in the USA. Spark-eez was created to be Safer (taking matches and lighters out of the hands of the user), Convenient (simply strike to light), with Cost Savings in mind (no more running to the store to buy matches or lighters). After years of research and investment we designed a new innovative sparkler for the 21st century! This patented product breathes new life into an old chemistry providing you with a sparkler that lights instantly and flawlessly every time.

How do I light a Spark-eez sparkler?

There’s No Match for Spark-eez — with conventional sparklers there is always a worry of having a match, lighter or candle flame available. Since no outside ignition source is needed with Spark-eez Strike-to-Light Sparklers, this problem is eliminated. With a light side stroke of a Spark-eez against the strike pad you have immediate ignition.

What is the quality and burn time of Spark-eez sparklers?

Spark-eez sparklers are superior, smoke-less steel wire sparklers. Our research has found that the 14” sparkler provides the perfect amount of burn time to celebrate those special moments. Burn time is approximately 1 ½ minutes. For events such as weddings, this allows enough time for your guests to line up and strike-to-light on the count of 3 … perfect timing every time!

How do I store the sparklers?

Make sure the products are kept in a dry place. If you keep the sparklers away from dampness, they will stay good for years.

ORDERING AND BILLING INFORMATION

What are your payment methods?

We accept Visa, MasterCard, American Express®, Discover and Paypal.

Will I be charged sales tax?

Sales tax of 5.75% will be applicable for orders with an Ohio billing address.

Return Policy/Customer Satisfaction

We have the highest quality product with a 100% guarantee. That means if for ANY reason you are dissatisfied with the sparklers; simply return them for a full refund. Please contact us via email and we will arrange for a full refund or product replacement. We regret that we are unable to refund shipping costs.

Do you offer volume discounts?

We only sell sparklers in pre-packaged boxes. The minimum sale is 40 sparklers (5 packs of 8 Spark-eez sparklers).

How far in advance should I order sparklers?

Sparklers will stay good for many years, so how far in advance you order them is up to you. We are unable to ship via any other method than FedEx SmartPost® or FedEx Ground®, so please order in plenty of time for your event. If you place an order with us before 11am Eastern Time, your order will be shipped out that day. Shipping time is typically 3 – 8 business days based on the distance to your destination.

SHIPPING INFORMATION

What method of shipping do you use?

All orders for sparklers will be shipped via FedEx SmartPost® or FedEx Ground® in accordance with Department of Transportation guidelines. No exceptions, we are unable to ship via any other method.

How can I estimate shipping times?

Estimated shipping times range from 3 – 8 business days. We only ship sparklers within the Continental US.

Is it OK to ship sparklers?

Sparklers are classified as novelties by the federal government and are not defined as consumer fireworks. Under this classification sparklers can legally be shipped via ground methods. If you are concerned about the legality of sparklers in your area, please check with your facility and your fire marshal’s office before making a purchase.

SAFETY INFORMATION

How do i use Spark-eez sparklers safely?

Spark-eez sparklers are intended for outdoor use only!

Children under the age of 12 should not use sparklers without very close adult supervision. Show children how to hold sparklers away from their body and at arm’s length. Never hold a child in your arms while using sparklers.

Always remain standing while using sparklers. Never hold or light more than one sparkler at a time. Sparklers and bare feet can be a painful combination. Always wear shoes when using sparklers.

Sparkler wire remains hot long after the flame has gone out. Be sure to drop the spent sparklers directly in a bucket of water. Never hand a lighted sparkler to another person. Never throw sparklers.

Lit sparklers should never be held in the close proximity of the clothing, body or face of another person. Never bring the burning sparkler in close contact with any other material, as it will leave scorch marks or possibly ignite the material.

The U. S. Consumer Product Safety Commission (CPSC) estimates that approximately 9,200 people are treated in hospital emergency rooms every year for injuries associated with fireworks. Half of these injuries are burn related and often involve the hands, eyes and face. The highest injury rates were for individuals ages 20 and under, and many were children who in 63% of incidents were using two hands to light a sparkler … one to operate the lighter and one to hold the sparkler.

The Centers for Disease Control and Prevention (CDC) finds nearly 75% of all burns in children are preventable. The creation of Spark-eez strike-to-light sparklers was undertaken to address an important contributor to this issue.

ALWAYS FOLLOW THE DIRECTIONS ON OUR PACKAGING, USE COMMON SENSE AND ENJOY YOUR EVENT!